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MuleSoft Production Support Engineer North Carolina

DS Technologies Inc

MuleSoft Production Support Engineer

Full Time • North Carolina
Job Title: MuleSoft Production Support Engineer

Location :  Atlanta, GA / Charlotte, NC - 5 Days week-- No Remote

Shift: Regular / Second Shift (with On-call & Weekend Support)

 

Job Description: 

 Provide L2/L3 production support for MuleSoft integrations, APIs, and connected systems.

•            Monitor application performance, identify bottlenecks, and resolve incidents to ensure high system availability.
•            Analyze and triage production issues related to Mule flows, connectors, and data transformations.
•            Perform root cause analysis (RCA) and implement preventive and corrective actions.
•            Coordinate with development, Salesforce, and infrastructure teams to resolve integration-related issues quickly.
•            Support deployment and release activities in lower and production environments.
•            Provide on-call and weekend support as part of the production operations schedule.
•            Maintain detailed documentation for support procedures, incident resolution, and configuration changes.
•            Work closely with business and IT teams to ensure seamless data flow across applications.
 
Required Skills & Experience:
•            MuleSoft experience with Anypoint Studio, Anypoint Platform, and API Manager, API Exchange, Monitoring, and other Anypoint Platform components.
•            Strong understanding of API-led connectivity, RAML, and Mule flows along with SOAP and other kind of protocol supported services.
•            Experience in production support and troubleshooting integration issues in real-time environments.
•            Proficiency with monitoring and alerting tools (such as Anypoint Monitoring, CloudHub, Splunk, or Dynatrace).
•            Strong problem triaging, analytical, and communication skills.
•            Familiarity with CI/CD pipelines, Git for MuleSoft deployments.
•            Ability to work flexible hours, including second shift and on-call/weekend rotations.
•            Experience with incident, problem, and change management (ITIL preferred).
•            Exposure to cloud platforms and API Gateway management.
•            Working knowledge of Salesforce integration, REST/SOAP web services
•  Experience with ITIL processes (incident/problem and change managements) and servicenow
 

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.





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U.S. Equal Opportunity Employment Information (Completion is voluntary)

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.