DS Technologies Inc
MuleSoft Production Support Engineer
Full Time • North Carolina
Job Title: MuleSoft Production Support Engineer
Location : Atlanta, GA / Charlotte, NC - 5 Days week-- No Remote
Shift: Regular / Second Shift (with On-call & Weekend Support)
Job Description:
Provide L2/L3 production support for MuleSoft integrations, APIs, and connected systems.
• Monitor application performance, identify bottlenecks, and resolve incidents to ensure high system availability.
• Analyze and triage production issues related to Mule flows, connectors, and data transformations.
• Perform root cause analysis (RCA) and implement preventive and corrective actions.
• Coordinate with development, Salesforce, and infrastructure teams to resolve integration-related issues quickly.
• Support deployment and release activities in lower and production environments.
• Provide on-call and weekend support as part of the production operations schedule.
• Maintain detailed documentation for support procedures, incident resolution, and configuration changes.
• Work closely with business and IT teams to ensure seamless data flow across applications.
Required Skills & Experience:
• MuleSoft experience with Anypoint Studio, Anypoint Platform, and API Manager, API Exchange, Monitoring, and other Anypoint Platform components.
• Strong understanding of API-led connectivity, RAML, and Mule flows along with SOAP and other kind of protocol supported services.
• Experience in production support and troubleshooting integration issues in real-time environments.
• Proficiency with monitoring and alerting tools (such as Anypoint Monitoring, CloudHub, Splunk, or Dynatrace).
• Strong problem triaging, analytical, and communication skills.
• Familiarity with CI/CD pipelines, Git for MuleSoft deployments.
• Ability to work flexible hours, including second shift and on-call/weekend rotations.
• Experience with incident, problem, and change management (ITIL preferred).
• Exposure to cloud platforms and API Gateway management.
• Working knowledge of Salesforce integration, REST/SOAP web services
• Experience with ITIL processes (incident/problem and change managements) and servicenow
Somos un empleador con igualdad de oportunidades y todos los candidatos calificados recibirán consideración por el empleo sin distinción de raza, color, religión, sexo, origen nacional, estado de discapacidad, estado de veterano protegido o cualquier otra característica protegida por la ley.